Privacy Policy
Privacy Policy
Effective Date: [DD/MM/YYYY]
At ___, your privacy is our top priority. We are committed to protecting your personal and financial information while providing a seamless and secure recharge and bill payment experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform through our website, mobile app, and other associated services.
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1. Information We Collect
We collect the following types of information:
a. Personal Information
Full name
Mobile number
Email address
Date of birth
Government-issued ID numbers (e.g., Aadhaar, PAN)
Address details
b. Transaction & Financial Information
Bank account or UPI ID (for payments and refunds)
Recharge history, bill payments, wallet top-ups
Transaction time, date, amount, and status
Payment method used (Credit/Debit Card, UPI, Wallet)
c. Device & Log Data
IP address
Device type and OS
Browser type
Geo-location data (if permitted)
Time logs and usage patterns
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2. How We Use Your Information
Your information is used to:
Process recharges, bill payments, and other service requests
Authenticate and verify your identity
Send transactional alerts via SMS, email, or WhatsApp
Provide customer support and resolve disputes
Improve our services, security, and user experience
Prevent fraud, unauthorized access, or illegal activities
Comply with legal obligations under applicable laws
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3. Sharing of Information
We do not sell your personal information. However, we may share your data with:
Authorized partners and service providers for transaction processing
Government/regulatory bodies if required by law or legal process
Payment gateway providers, banks, or UPI systems for processing
Internal departments for analytics and service improvements
All third-party services we use are under confidentiality obligations.
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4. Data Security
We take your security seriously. Our platform uses:
End-to-end encryption
SSL secured connections
Secure OTP-based verifications
Regular server monitoring and penetration testing
Access controls to ensure only authorized personnel access your data
However, no digital system is 100% secure. While we take all reasonable steps, we cannot guarantee complete security.
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5. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to:
Store user preferences
Track login sessions
Understand usage behavior for optimization
You can control or disable cookies through your browser settings.
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6. Your Rights
As a user, you have the right to:
Access your personal data
Request correction or deletion
Withdraw consent (may affect service availability)
Opt out of promotional communication
You can contact our support team for any data-related request.
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7. Retention of Data
We retain your personal data for as long as necessary:
To fulfill the purposes outlined in this policy
As required by law (e.g., tax, regulatory obligations)
To resolve disputes and enforce agreements
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8. Third-Party Links
Our platform may contain links to third-party sites or apps. We are not responsible for the privacy practices of those entities. Please read their policies before interacting with them.
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9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our services after changes implies your acceptance.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact:
Privacy Officer
___ (Your Company Name)
Email: [your-support-email]
Phone: [your helpline number]
Address: [Company Address]